Spa Policies
Cancellation Policy & Fees
All schedule changes or cancellations must be made at least 48 hours prior to the scheduled appointment time. This includes all appointments booked at BeautyBarbyheather.com/online-booking, in person, or over the phone. Credit/Debit cards are required to be on file for appointments scheduled over the phone or in person. If you do not want a card on file, appointments must be pre-paid. You are not required to use your credit card on file when checking out, and may pay via another credit/debit card, cash, or gift card.
Credit/debit cards on file: Any cancellation made less than 48 hours prior to the appointment time will be subject to a late cancel fee equal to 50% of the price of service. All "No Shows" will be subject to a charge equal to 100% of the price of service. Exceptions: Plasma Pen & CoolPeel service appointment late cancels and no shows are subject to a 20% fee of the price of service. Consultations are $20 except in the scenario where a future service is scheduled within 90 days from the date of the consultation.
If your credit card on file is declined/invalid when processing a late cancel or no-show fee, your account will be suspended for booking until you pay the balance of owed charges. Actively scheduled future appointments will be canceled as well. If a bank chargeback is submitted, your account will be suspended for booking until you pay the balance of the owed charges plus an additional $15 for the chargeback.
IF YOU NEED TO CANCEL AND RESCHEDULE THERE WILL BE A $20 RESCHEDULE FEE FOR SAME DAY OF SERVICE RESCHEDULING.
We ask that you arrive 15 minutes prior to your appointment time so that you can be properly checked-in and any necessary paperwork can be completed. In the event you arrive late, the following apply:
1. Up to 15 minutes late - Your service will be shortened or altered to accommodate for the allotted time, without a reduction to the service price.
2. More than 15 minutes late - You will be considered a "No Show” and you will be charged the no-show fee.
It is not the responsibility of Beauty Bar by Heather to remind you or notify you of your scheduled and upcoming appointments beyond automated text and email notifications that are delivered to clients that have opted in to receiving one or both. It is your responsibility to verify that you are opted in with a correct phone number and email address. We are not responsible for undelivered notifications.
We value your time please value our time !
Prices, Services, and Service Providers
Prices and services are subject to change without notice. Your service is guaranteed, not your service provider. Any purchases made at Beauty Bar by Heaather are not dependent on any service provider being employed at the spa, only the availability of the service(s) being offered, and no refunds will be given for services based on a service provider not being available or no longer employed. We also reserve the right to refuse service to anyone. Service time does not equal booking time unless specifically detailed (ex: 75 min massage), as each client's actual service time will vary within a range along with the time built into appointments for preparation before and after service.
Cell Phones
Please silence or turn off cellphones and other electronics while in the spa. Speak at a lower volume once you enter the spa and inform your service provider should you need to make a phone call. Cell phone usage will affect the length of your spa services.
Spa Gift Cards/Prepaid Gift Cards
We do not process returns on gift cards or reimburse any payment made with a gift card. The gift card value can be used toward a Beauty Bar by Heather service or retail product. Gift cards are non-transferrable and cannot be redeemed as cash. We are unable to retrieve lost gift cards in our system and we are not responsible for lost or stolen gift cards. Gift cards must be presented in order to be redeemed. Please indicate possession of a gift card when making your appointment. A gift card cannot be used to purchase another gift card. We do not issue or accept Spa Finder gift cards or any other third-party gift card. Gift Cards cannot be used for any service in the "Botox & Filler" service category. Physical gift cards must be presented at time of check out to make checkout smoother and quicker so we can accommodate other guests. A credit card on file is still required to book an appointment in the spa or over the phone, even if a gift card is aimed to be used.
DaySmart Account
Any client receiving service at Beauty Bar by Heather Spa must have an account with our software & booking service DaySmart Spa. This applies to any appointment and any payment method, including gift cards received. Clients can create their own accounts at beautybarbyheather.myonlineappointments,com
Purchase Policy, Returns, & Refunds
Spa Products – If you are not satisfied with a product you purchased, you can return it within 7 days of the original purchase date for a replacement or refund. You must have a valid receipt. It must not be opened, seal broken, used or damaged in any way. If it is a faulty product such as ex:the air pump wont work we will replace it for the same product.
Spa Services – We strive to provide the utmost in customer service and satisfaction with spa services provided. We will do our best to remedy any service that was not performed correctly. We do not provide refunds for spa services performed.
Pre-paid Spa Services - If you purchased spa service packages and have not used any or applied them to a future appointment, we can refund your purchase within 7 days of the purchase. We do not provide refunds for packages that have been used in any way. We may give you store credit for future services.
All pre-purchased ‘discounted’ services or packages are non-refundable. You may use the remaining dollar value for other services in the spa
Refunds - We do not offer refunds, account credit, discounts, or exchanges for rendered or used pre-paid service packages, purchases from specials/promos ,open house events. Spa specials and loyalty points cannot be used in combination with any other offers or promotions, unless specifically expressed.
CHERRY PAYMENT PLAN
- Only available for a single purchase total at least $500 or more. Product, Botox & Filler services, do not apply. Once a purchase is made through Cherry, under no circumstances do we provide refunds, changes to services, or any other alteration. Because Cherry is a third party provider that processes credit and collects payments, we do not have the ability to make concessions. PLEASE be 100% sure you are making the right decision on purchases before asking us to apply Cherry credit. We are not a middleman for any Cherry finance services or terms, so all Cherry inquiries must be made specifically to Cherry customer service. If you are approved for Cherry credit, purchases using Cherry must be made with reception physically at the spa. We cannot process Cherry payments over the phone, via email, online, or any other method since we need the client physically present in the spa to process Cherry credit and book services. We will review which services, at what total cost will be applied against your Cherry credit, and check out those services in person. While you're not required to book at the time of payment, we do recommend doing so. Otherwise, tickets for each pre-paid service will be connected to your account and can be used at time of booking online, over the phone, or in person. There is a client confirmation process that will require you to have access to your phone or other electronic device to accept the terms of your purchase and properly check out. If you do not have access or ability to complete this, we cannot finish the process. Since Cherry is connected to your personal account, we do not have the ability for clients to use any of the technology present in the spa.
GRATUITIES
For any Services that cost more than $100 or is 90 minutes or longer, ex: lash extensions, 90 min facials…. We will apply a 20% gratuity for the service providers. You may include additional gratuity through the Tippy kiosk on the front desk upon checkout.
For all lash extensions fill in appointments we will apply a 15% gratuity upon checkout. The art of lashing is time consuming, tedious and hard on your lash techs body.
LOYALTY POINTS
Our Loyalty Program is simple and no hassle. We track it all for you!
1 point for every $2 spent on services and products
*** 500 Points for every person you refer!***
Free facial 3000 points
Free Massage 2500 points
$10 off any Service 1000 points
Cannot combine or use more than 1 free loyalty reward in a day.
Cannot gift away loyalty points
We reserve the right to only allow 2 clients a day to redeem loyalty rewards.
